Course Details
Pentland provide a full range of customised training courses, programmes and consultancy services covering all aspects of Business Relationship Management. These relationships typically fall into one of the following categories:
  • Customer Relationships
  • Investor Relationships
  • Team Relationships
  • Inter-personal Relationships


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  • Supplier Relationships
  • Intra-departmental Relationships
  • Management Relationships


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    All of our individual courses, programmes and consultancy services are based on core psychology principles meaning we can be extremely flexible in terms of the business disciplines we cover. However there is a common theme to all these; achieving better outcomes from the relationships you encounter no matter where they sit within your complete supply chain.

    The services cover core skills and knowledge, underpinned by processes and models to reinforce the learning in the workplace. These core skills and knowledge include areas such as:
  • Communication
  • Negotiation
  • Presentation
  • Managing people
  • Coaching


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  • Influencing
  • Dealing with resistance
  • Managing your time
  • Managing teams
  • Strategic Planning


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    Transferring these skills into the workplace, has helped Pentland's clients achieve a variety of business outcomes which ultimately feed into the overall business goals and objectives. Some of the more common themes we see that our clients want to address are:
  • Improved Customer acquisition
  • Higher Customer retention rates
  • Deeper Client Relationships
  • More effective prospecting
  • Higher success rates achieved from Requests For Proposals
  • More effective coaching


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  • More effective Supplier relationships
  • Improved intra-departmental relationships
  • More effective recruitment and selection interviews
  • Better employee appraisals
  • More effective teamwork
  • Improved ability to manage both upwards and downwards
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    If you would like to know more about the process Pentland will take you through to achieve these types of outcomes, please click here.
    If you would like to know more about the types of courses, programmes and consultancy services we offer, please click here.