The Customisation Process
Pentland believe that all interventions should be focused on meeting the needs of the organisation, the team (where applicable) and the individual. Our clients have achieved greater success when these interventions are customised to their specific requirements. In order to do this Pentland and our clients spend time to follow a clearly defined process before any intervention is designed and delivered. The level of depth to which each stage of the process needs to be executed will depend on the complexity of the issues associated with the desired business outcome.

Below we have described the key stages of this process together with the typical minimum and maximum levels of activities typically required at each stage.

Understanding the Business Strategy, Goals and Objectives
  • Min - Briefing from Business Sponsor
  • Max - Interviews with multiple Senior Managers

    • Defining the Outcomes Required of any Intervention in order to:
    - help in the achievement of these business goals and objective
    - fit within the broader learning and development strategy
  • Min - Briefing from Business Sponsor
  • Max - Interviews with multiple Senior Managers

    • Design the Intervention Input
  • Consider most appropriate Content, Methodology and Approach
  • Develop any new content required for the intervention (e.g. Case studies, exercises, models)

    • Review Intervention and Fit to Business Goals and Objectives with Key Stakeholders
  • Min - Briefing to L&D Sponsor
  • Max- Briefings and discussions with all key stakeholder representatives

    • Piloting of the Intervention
  • Consideration is required to determine appropriate Audience, Content and Methodology

    • Review and Refining of the Intervention
  • Min - Briefings and Discussions with L&D Sponsor
  • Max - Briefings and Discussions with all key stakeholder representatives

    • Delivery of Intervention
  • Min - One off training or consultancy input to individual or small population
  • Max - Ongoing training and/or consultancy programme rolled out to large population

    • Evaluation and Review
  • Min - Post intervention evaluation by delegates and Review meetings with L&D Sponsor
  • Max - Pre intervention benchmarking, post intervention evaluation from delegates, review meetings with L&D Sponsor, Business Sponsor and key stakeholder representatives, internal evaluation and analysis process at intervals following intervention, etc

    • If you would like to know more about the types of courses, programmes and consultancy services we offer, please click here.